Returns and Refunds
Updated 26/9/2018
Returns and Refunds Policy
Thank you for shopping at Elite Heat Film.
If you are not entirely satisfied with your purchase, we’re here to help.
Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
- The product was purchased in the last 30 days
- The product isn’t used or damaged
- You have the receipt or proof of purchase
Products that do not meet these criteria will not be considered for return.
Please contact us before you send the product:
- By phone number: 1300851975
- By email: info@eliteheatfilm.com.au
Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Elite Heat Film.
If you original purcahse included free freight, the original freight amount will be deducted from your refund amount.
Damaged items
If you received a damaged product, please notify us immediately for assistance.
Sale items
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
Restocking
We reserve the right to charge a 10% restocking charge for any returned items.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
By phone number: 1300851975
By email: info@eliteheatfilm.com.au